Redback: reconnect to WiFi
Changed your router, your WiFi password or your internet provider? Your power keeps running, the app just stops updating. Redback connects over Bluetooth from the MyRedback app, and it needs a 2.4 GHz network.
Before you start
- If your system is plugged into the router with a cable, it reconnects by itself. Give it a few minutes.
- Stand at the inverter and check your home WiFi shows on your phone with a good signal. Turn on Bluetooth on your phone.
- If your new router has WiFi 6 switched on, or only a 5 GHz network, turn on the 2.4 GHz band. Your router's manual or internet provider can help.
In the MyRedback app
- Log in with your Redback portal email and password. Tap the menu (three lines), then Network Connection, then Change Network.
- At the inverter, turn the system off and back on using the restart guide. This starts Bluetooth for 30 minutes.
- Wait for the blue light to flash. On a Smart Hybrid G3 it is the NETWORK light, on other models the status light.
- In the app, tap the LED Flashing button to carry on.
- Pick your WiFi network, type the password and tap Connect. Wait for the success message.
- After a few minutes the app should update every minute or so. If it won't connect, try again.
Still stuck?
Call the team on 1300 3458 00. If you can smell burning, or see damage or water on the system, don't touch it, call us.