SolarEdge is leaving Australia: what owners should do now

SolarEdge, the maker of the inverters and panel optimisers on a great many Australian roofs, is closing its local sales and operations in Australia and New Zealand. If you own a SolarEdge system, nothing switches off. The system keeps running, the app keeps working and SolarEdge says the product warranty still applies. What changes is who answers the phone when something goes wrong, so a few steps now will save you trouble later.

What has happened

In the first week of November 2026, SolarEdge sent a notice to the installers it works with in Australia. SolarEdge has not made a public statement that we can find, so what follows comes from that notice as reported by the trade press and by installers who received it. We read these reports on 6 November 2026:

• SolarEdge is ending direct local sales and operations in Australia and New Zealand
• it will take final orders until 20 November 2026, with the last deliveries by 18 December 2026
• it will stop renewing product certifications, and its promotions and programs end
• service and support move to its International Tech Centre
• products that are eligible remain covered by the SolarEdge warranty, under the terms that came with them

SolarQuotes reports that, as it understands it, the Australian staff have been let go. One installer reports that local representatives will stay on until late December 2026 to help with the change.

When we looked on 6 November 2026, SolarEdge's own Australian website carried no notice about any of this, and still showed its usual support pages.

Is SolarEdge going broke?

No. This is a company pulling out of one market, not a company failing. SolarEdge is still trading around the world. That matters, because a warranty from a company that still exists is a very different thing to a warranty from one that has been wound up.

It is the second big inverter name to go this year. SMA, the German maker, pulled out of home and business inverters in Australia earlier in 2026. Its chief executive told RenewEconomy in June, "We cannot compete, to be honest, on any good, reasonable scale," pointing to the price of inverters from China.

Will my SolarEdge system keep working?

Yes. The inverter and the optimisers on your roof do not need SolarEdge's Australian office to run. Nothing in the reports says the monitoring app is being turned off, and the app is the same one SolarEdge runs in every country it still sells in.

A working system is not a reason to replace anything.

Is my SolarEdge warranty still valid?

SolarEdge says yes for eligible products. The standard terms have been 12 years on the inverter and 25 years on the optimisers, with shorter cover on meters and communication parts. Check your own paperwork, because some owners paid to extend the inverter warranty to 20 or 25 years.

Two things sit beside the written warranty:

• The business that sold you the system is still responsible. Under Australian Consumer Law your claim starts with the business named on your invoice. A maker leaving the country does not let the seller off.
• The consumer guarantees still apply. They sit on top of any written warranty and the maker cannot write them away.

What nobody can tell you yet is how quickly a claim will move once support is run from overseas. SolarEdge's website says it generally ships a replacement inverter within 48 hours of approving a claim. Whether that holds from December is something we will only know when owners start making claims.

What to do now

None of this costs anything, and it is far easier to do while the system is working.

• Find your paperwork. The invoice with the install date, the warranty documents, any warranty extension, and the Certificate of Electrical Safety. Keep paper copies and photos on your phone.
• Photograph the labels. The inverter has a label with its model and serial number. Take a clear photo. If you have a SolarEdge battery or EV charger, photograph those labels too.
• Make sure the monitoring is in your name. Open the mySolarEdge app and check that you can log in with your own email address. If the account sits under your installer's email, ask them to hand it over now. The app is where a fault shows up first, and the serial numbers and history in it are what a warranty claim needs.
• Check your warranty status. SolarEdge's website has a warranty check that works from the inverter serial number. Take a screenshot of the result.
• Know who to call. Your installer first. If they have closed, SolarEdge lists 1800 465 567 and customercareaustralia@solaredge.com for owners in Australia.
• Report faults early and in writing. Note the error code, the date and what the app shows. Ask for a case number and keep it.

What if the inverter fails?

One thing about SolarEdge matters more now than it did. The optimisers under each panel only work with a SolarEdge inverter. If the inverter fails and a SolarEdge replacement comes under warranty, nothing else changes. If you ever had to move to another brand of inverter, the optimisers would have to come off the roof as well, which turns an inverter swap into a bigger job.

We have written a separate guide on what your options are when a SolarEdge inverter fails.

Thinking of adding a battery?

Check before you sign for a SolarEdge battery. With final orders closing on 20 November 2026 and certifications no longer being renewed, a battery that depends on SolarEdge parts and support is a harder thing to recommend. You do not need one. A battery with its own inverter can be added beside a SolarEdge system and leave the solar side as it is. We cover that in adding a battery to a SolarEdge system.

Who can look at a SolarEdge system

Any licensed electrician who works on solar can check a SolarEdge system and tell you what it is doing.

We are Trentham Energy, an electrical and solar business based in Trentham, working across Central Victoria and the Macedon Ranges. We have installed SolarEdge ourselves. If we installed your system, ring us first and we will deal with SolarEdge for you. If another installer put yours in and they are still trading, start with them, because the law puts the job on the business that sold it. If they have closed, send us photos of the labels and tell us what the system is doing, and we will tell you plainly what we can do: get in touch.

If your installer has gone as well, our guide covers what to do when a solar installer closes.

Questions

Is SolarEdge still operating in Australia?

It is winding down. Final orders close on 20 November 2026 and the last deliveries are due by 18 December 2026. After that, support for Australian owners comes from SolarEdge's International Tech Centre.

Do I need to replace my SolarEdge system?

No. If it is working, leave it alone. Keep your paperwork together and keep an eye on the app.

Who do I call about a SolarEdge fault?

The installer who sold you the system first. If they have closed, contact SolarEdge on 1800 465 567, or ask a licensed electrician who works on solar to check the system and help you lodge the claim.

Will the mySolarEdge app stop working?

Nothing in the reports says so. Make sure the account is in your own name so you are not relying on anyone else to see your system.