Still trading
Energy Matters
Melbourne Hq, Serves Nationally, VIC
Last review
13 August 2024
Trading since
2 September 2017
Systems installed (est.)
~6,531
Size
Large
What we found
Trading: Google still lists Energy Matters as open (4 reviews); its website http://www.energymatters.com.au/ still loads.
Open for business: Google, its own website or recent reviews show it trading. A cancelled old name or ABN beside a business that plainly trades on is a restructure, not a closure.
What customers said
The 50 most recent of its 259 SolarQuotes reviews
The 5 star reviews say
Five-star reviews praise the salesperson's honesty, fast and tidy installs with the installers, and good after-install service and hardware, with several saying the company was helpful and courteous. Some reviews are short or unclear, with no detail given.
The 1 star reviews say
One-star reviews complain of long delays between deposit and install (often many months), poor communication and hard-to-reach staff, a salesperson who allegedly made a guarantee not put in writing, a cheaper or different battery offered in place of the one ordered, and unfulfilled promises about panel models. One reviewer reports extra cable charges for work never done and a five-month wait for a refund, and another says the company is now out of business.
Summaries of the reviews, written by us from the public reviews.
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